Artificial Intelligence [AI]

Artificial Intelligence (AI) use is on the rise in nearly every industry, and it’s one of the industry trends we expect to see in 2022 and beyond. While there are certainly some concerns about using AI, when implemented properly, it improves the user experience. It can also help your business provide top-notch service around the clock.

User interactions aren't the only potential use for artificial intelligence in your company. It can also be used for things such as diagnostics, virtual assistants, and even smart tools, which can give a company information about their clients' habits and point in the direction of potential opportunities.

If you decide to incorporate artificial intelligence into service offerings and the user experience, you’ll need to prioritize compliance, ensuring that you introduce both existing and new users about how you intend to protect their privacy when using artificial intelligence in your organization. We expect to see every industry continue to embrace artificial intelligence in 2022 and beyond.